When you head out for a job, be sure you take this collection of handy go-anywhere troubleshooting tools.
1: Process Explorer
Process Explorer (Figure A) is the tool to use when you really need information about a process and what file or folder that process has open. This tool is a tremendous help in discovering what application has a file or folder locked — especially when you can’t seem to eject an external drive.
Process Explorer consists of two windows. The top window gives a real-time listing of active processes (and their owning accounts). The bottom window displays information based on the mode it’s in. In handle mode, all handles that the selected process (from the top window) has opened will appear. In DLL mode, all DLLs and memory-mapped files that the selected process has opened will appear.
SystemRescueCd (Figure B) is a bootable Linux disk (can be run from either CD or thumb drive) that offers a full kit of tools for administering or repairing your system and/or data after a crash. Included tools will help you work with drive partitions, files, networks, and much more.
This tool is effectively a full-blown Linux distribution that you run as a portable platform. The only difference is that the software is focused on diagnosing and repairing problems. Tools include Sfdisk, Partimage, Testdisk, GParted, Grub, secure hard disk wipers, programming tools, antivirus, and CD burners.
CrystalDiskInfo (Figure C) monitors hard disks and reports the state of their health. It gives you all the S.M.A.R.T. information and lets you know how many times the disk has been turned on and off. This tool supports both HDD and SSD and even some external drives.
You can keep CrystalDiskInfo running and set it up to send email alerts if something goes wrong. Also included are Automatic Acoustic Management (AAM) and Advanced Power Management Control (APM). A resident alarm will alert you of temperature issues.
WinDirStat (Figure D) is an invaluable tool when you need to find out what is taking up all that space on a drive. Simply download it, run it, select the drive to test, and wait for the results. Once the test is run, you will be offered a colorized map of every file type on the drive.
Locate a color that is taking up the largest amount of space, right-click that color, and open the folder to find out exactly what you’re dealing with. If you ever run into a situation where a C Drive has filled up, this is the first tool you want to grab.
5: Console Portable
Console Portable (Figure E) is a console window enhancement that can be run from a portable drive. It also allows you to add your own custom scripts (placed in ConsolePortable\Data\Scripts). Features include multiple tabs, text editor-like text selection, different background types, alpha and color-key transparency, configurable font, and different window styles. If you do a lot of your diagnostics from the command line, you should have this customizable console along for the ride.
Your diagnostic toolkit is one of the first things you should put in your pocket when you head out for a job. These five tools should be able to help you with numerous situations, from damaged data to virus infections — and everything in between.